Shipping policy

Shipping Policy

At Duplé, we work to ensure your order is processed and delivered as smoothly as possible.

Processing & Shipping Time

Orders are processed in the order they are received.

Standard shipping typically takes 3–5 business days, not including weekends or holidays.

Please note:

• Business days are Monday–Friday.

• Orders placed on weekends or holidays will begin processing on the next business day.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Shipping Delays

Unexpected delays may occur due to carrier issues, weather conditions, or peak seasons. Duplé is not responsible for delays once the package has been handed over to the shipping carrier.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the carrier directly. Duplé is not responsible for lost or stolen packages.